Payment & Refund Policy

This policy clarifies the pricing, payment, and refund mechanisms at Rights IP. Using our services constitutes acceptance of this policy.

1. Price Components

The price of any service consists of two independent parts:

• Agency fees: in exchange for the legal and administrative work performed by the team (study, drafting, filing, follow-up).
• Official fees: fees collected by competent government authorities (e.g., the Saudi Authority for Intellectual Property).

Each part is itemized in the quotation before work begins.

2. Payment Methods

• Local bank transfer (SAR).
• Accredited electronic payment platforms.
• Mastercard / Visa by agreement.

A down-payment is required before work commences; the remainder is paid on the agreed schedule.

3. Invoicing

Proper tax invoices are issued for all payments, with 15% Value Added Tax (VAT) applied where regulations require.

4. Official Fees Are Non-Refundable

5. Cases Where Agency Fees Are Refundable

• Before work begins: full refund if the client requests cancellation before any official filing or work is performed.
• After work begins but before filing: partial refund calculated based on the percentage of work completed and effort expended, determined transparently by the Agency.
• After filing with the competent authority: fees are non-refundable because the work has been performed.

6. Cases Not Qualifying for Refund

• Application rejection by the competent authority after filing (replying to rejection is included within the agreed service scope).
• Client withdrawal after substantive work has started without fault by the Agency.
• Client delay in providing requested documents.
• Force majeure or authority disruption.

7. Refund Request Process

1. Send a written request to: rights.sa.com@gmail.com.
2. State the reason and attach any supporting documents.
3. The Agency reviews the request within 7 working days and responds.
4. If approved, the amount is transferred within 14 working days to the original payment method.

8. Delivery

Our services are legal and administrative, not physical products. Traditional "shipping and delivery" does not apply. Work deliverables (certificates, decisions, documents) are delivered electronically via email, or physically upon request.

9. Disputes

Any dispute over payment or refund is settled amicably first. If not possible, it is referred to the competent Saudi courts in Riyadh under the laws of the Kingdom.

10. Contact